Customer Service Billing Representative

Job not on LinkedIn

November 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Performance Home Medical

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B2C • eCommerce • Retail

Performance Home Medical is a Pacific Northwest home medical equipment and services provider specializing in sleep therapy, home oxygen, ventilation, respiratory care, and diabetic supply management. The company combines clinical expertise with retail and online sales (Performance CPAP Express), supply replenishment, and multi-location patient support to help individuals start and manage therapy at home.

51 - 200 employees

Founded 1995

👥 B2C

🛍️ eCommerce

🛒 Retail

📋 Description

• Answers billing and collection questions for patients, referral sources and coworkers • Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances • Assists PHM’s billing and collections services with denials • Maintains and requests on-going authorizations when required to assure flow of revenue • Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base • Works designated reports to maintain all avenues of reimbursement flow smoothly • Follows insurance plan guidelines as well as State and Federal Regulations • Other duties assigned by manager

🎯 Requirements

• Previous professional experience or educational background in healthcare customer service or intake is a plus but not required. • A background in medical equipment preferred but we will train the right candidate. • Reliable internet access is required to ensure smooth communication and performance in a remote setting. • Ability to learn quickly. • Team player that will contribute for a professional and fun environment to work in. • Prioritize multiple tasks efficiently and independently in a fast-paced environment. • Competency in working within a healthcare billing and records system a plus.

🏖️ Benefits

• Medical • Dental • Vision • Life • AD&D • 401k • EAP • 8 paid holidays