Director of AI

🕒 May 19

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Personified

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

📋 Compliance

Cybersecurity • IT Administration • Compliance

Personified is a tech company providing mission-critical support for clients in complex political environments. With a focus on cybersecurity and IT operations, they integrate robust technology and security programs to safeguard their clients' infrastructure. Their team, comprising political IT veterans, prioritizes swift and effective responses to various cybersecurity threats, ensuring that their clients' operations run efficiently and securely. Personified is dedicated to building an inclusive workplace and values diverse perspectives in their approach to technology and security solutions.

📋 Description

• Partner with the CTO and leadership team to define Personified's AI strategy: where we invest, what we offer clients, and how we build internal capability over time • Identify, evaluate, and pilot AI tools and platforms that improve how Personified delivers service — across ticketing, triage, documentation, client communication, and operations • Build and own the internal AI infrastructure that supports Personified's team: tooling, workflows, integrations, and governance around how AI is used day-to-day • Develop and lead Personified's external AI offerings — working with the sales and partnerships teams to shape what we bring to clients and how we position it • Stay current on the AI and MSP landscape; bring informed, opinionated recommendations on where the market is going and where Personified should be ahead of it • Establish standards and guardrails for responsible AI use internally and in client-facing contexts based on industry standard frameworks • Design, develop, and deliver internal training programs on AI tools, platforms, and workflows as the offerings and landscape evolve • Build and lead external, client-facing AI training programs — helping clients understand, adopt, and get value from AI in their own organizations • Create training content and curricula that scale: recorded sessions, written guides, structured onboarding, and repeatable delivery formats • Write documentation that a successor or new team member could pick up and use without your help • Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need • Track training outcomes and iterate — measure what's landing and adjust accordingly • Serve as Personified's internal subject matter expert on AI adoption, helping staff build confidence and capability over time

🎯 Requirements

• Highly organized, detail-oriented, and reliable. • Able to manage multiple workstreams and shifting priorities without dropping the ball. • Clear, professional communicator. • Curious about how things work, with a genuine interest in process improvement and operational efficiency. • Strong Google Workspace skills: comfortable with data organization, tracking, and building clear reports. • Analytical thinker who's willing to develop familiarity with the technical products and solutions we sell. • Experience with CRMs, PSA tools, or other operational/documentation systems is a plus.

🏖️ Benefits

• Remote work environment • Competitive pay • Healthcare packages contributed to by Personified • Optional 401K matched by Personified • Cell phone stipend • Annual learning & development stipend