VP, Account Management

November 5

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Personified

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Cybersecurity • IT Administration • Compliance

Personified is a tech company providing mission-critical support for clients in complex political environments. With a focus on cybersecurity and IT operations, they integrate robust technology and security programs to safeguard their clients' infrastructure. Their team, comprising political IT veterans, prioritizes swift and effective responses to various cybersecurity threats, ensuring that their clients' operations run efficiently and securely. Personified is dedicated to building an inclusive workplace and values diverse perspectives in their approach to technology and security solutions.

11 - 50 employees

🔒 Cybersecurity

📋 Compliance

📋 Description

• Set strategy and goals: Develop and implement the overall customer success strategy • Drive revenue growth: Focus on increasing renewal rates and revenue through upsells and cross-sells • Define and lead the long-term strategy for account management and technical program management • Serve as the ultimate backstop for client issues • Establish and maintain strong relationships with key clients • Lead and develop the team: Recruit, hire, train, and mentor customer success and account managers • Establish operational rigor: Implement and scale processes for customer onboarding, adoption, renewals, and support • Track and report on performance: Establish systems for tracking key metrics • Champion the "voice of the customer": Represent customer needs and feedback in leadership meetings • Standardize work product, establishing consistent processes, documentation, and success metrics • Oversee coordination of contractor and vendor work • Define and implement best practices and methodologies for project management across the organization • Collaborate with Finance and Operations leadership to align project capacity, staffing, and forecasting

🎯 Requirements

• Minimum 10 years of experience working in Account Management • Experience in project or technical program management, including at least 5 years in a senior leadership or executive capacity • Proven experience in managing complex, organization-wide technical programs and scaling project operations • Strong analytical and problem-solving skills with the ability to think strategically and creatively • Deep understanding of project management methodologies (e.g., Agile, Waterfall) • Experience in building estimates and project plans, and tracking & managing burn, margin, etc. • Strong leadership, mentorship, and coaching skills • Excellent communication, interpersonal, and presentation skills • Demonstrated success in standardizing systems, processes, and reporting for technical delivery and capacity planning • Experience with project management software tools (e.g., Monday.com, Asana, Jira) • Experience in the IT/technology industry is highly preferred • Experience working with clients in the non-profit or political/campaign space is a plus • Bachelor’s degree required; advanced degree in business, operations, or technology preferred • Project Management Professional (PMP) certification is a plus

🏖️ Benefits

• Remote work environment • Healthcare packages contributed to by Personified • Optional 401K matched by Personified • Cell phone stipend • Annual learning & development stipend