Manager, Vet Services Training and Education

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Petco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1965

🛒 Retail

👥 B2C

🏥 Healthcare

Retail • B2C • Healthcare

Petco is a consumer-focused pet retailer and pet health services provider. It sells a wide range of pet supplies and food (for dogs, cats, fish, reptiles, and small animals), pet products (beds, tanks, supplies), and offers in-store and professional pet services including veterinary medicine and pet health programs. Celebrating 60 years, Petco positions itself as a destination for pet owners to support animal health and wellbeing.

📋 Description

• Drive growth, retention, and productivity through onboarding and ongoing education and development strategies • Identify, implement, and reinforce Petco quality and safety standards through standard processes and programs • Provide leadership, direction, and training for the department, NSC/SSC, and field on Vet Services education matters • Participate in long-term business planning to grow the core services business • Co-create guest- and pet-focused learning curricula with Vet Services Leaders and the Talent Development team • Lead in-person and ensure successful execution of online training courses for new and existing Vet Services partners • Track onboarding training progress and completion • Partner with Talent Development and external vendors to develop learning assets, providing content, feedback, and business signoff • Collaborate with NSC organizations to drive key initiatives to successful, on-time field deployment • Analyze people performance, sales, and expenses to identify opportunities for learning solutions • Participate in field clinics to understand partner and guest experiences and identify best practices and training opportunities • Co-create long-term learning strategy and roadmap and prioritize learning opportunities • Create and maintain reporting and analysis for training and education • Develop reports analyzing productivity and retention by store, district, zone, region, and company • Ensure compliance with legal, regulatory, quality, and product-specific requirements • Collaborate with Field Leadership and HR to create consistent onboarding and ongoing training programs across regions • Provide oversight and direction for partner training and education • Maintain a safe, secure, and supportive environment and ensure Vet Services team members remain current on products, trainings, and programs

🎯 Requirements

• College degree in a related field and 5 years of equivalent or relevant training and education experience • Licensed or Registered Veterinary Technician certification preferred • Strong strategic business skills • Strong leadership skills • Strong and effective communication skills • Ability to work with and influence cross-functional teams • Extensive experience in a high sales and service training environment • Prior experience leading organizational change and championing a service culture • Knowledge of training documentation systems/methods • Knowledge of adult learning theories, including assessments and competency-based training • Ability to meet deadlines and fact-check information • Excellent observation skills and attention to detail • Working knowledge of MS Office • Ability to drive/facilitate decisions • Ability to work remotely

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity protections