Manager, CRM Application, Salesforce

🕒 August 5

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $158.5k - $177.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Pew Charitable Trusts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

The Pew Charitable Trusts is a non-profit organization dedicated to improving public policy and invigorating civic life through data-driven research and advocacy. For over 70 years, Pew has focused on serving the public by conducting nonpartisan research, informing citizens, and advancing effective public policies that address significant societal challenges. With a strong emphasis on collaboration with philanthropic partners and public organizations, Pew employs a dedicated team of researchers, communicators, and advocates to achieve measurable and tangible results across various areas, including environmental policy, health policy, and public opinion polling.

📋 Description

• Serve as platform owner for Salesforce, related CRM solutions, and ancillary applications • Lead the day-to-day health and long-term direction of CRM platforms • Manage Salesforce professionals, set priorities, monitor progress, and establish performance goals • Build and maintain roadmaps for Salesforce, Marketing Cloud, and SmartSimple • Align emerging technology with business needs and prioritize requests • Create solution designs and shape requirements with stakeholders • Configure and administer Salesforce and CRM solutions • Enforce Salesforce architecture and implementation standards through design reviews and delivery oversight • Manage contracts, vendor relationships, and budget planning • Foster a diverse, equitable, inclusive, and accessible work environment • Perform other duties as assigned

🎯 Requirements

• Minimum 8 years of professional experience, including staff, project, and/or consultant management experience • Four or more years of hands-on Salesforce experience • Bachelor’s degree or equivalent experience required • Two or more years of direct supervisory experience, including performance management • Demonstrated success in operations or project management roles • Experience working collaboratively with cross-functional teams • Experience in business analysis, requirements gathering, and solution design • Strong communication and interpersonal skills • Salesforce certification preferred, such as Administrator, App Builder, or Architect • Experience in nonprofit or advocacy-driven organizations preferred

🏖️ Benefits

• Comprehensive, affordable medical, dental, and vision coverage • Life and disability insurance • Health savings accounts and flexible spending accounts • Retirement benefits • Work/life benefits