Field Service Engineer – Medical Imaging

🕒 September 24

🏈 Ohio – Remote

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💵 $29 - $45 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Philips

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Manage customer relationships through technical knowledge • Install, troubleshoot, service, and maintain medical imaging equipment at customer sites • Provide customer service, set expectations, meet commitments and arrival times, and resolve customer needs • Understand customers’ businesses and competitive environments and generate service revenue • Participate in regional work teams and improve team processes • Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools • Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation • Adhere to training, quality, safety, and regulatory requirements • Use tools, support, resources, and escalation processes to resolve customer and system problems • Complete preventive maintenance, Field Change Orders, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems • Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily; occasional overnight, air, and train travel may be required

🎯 Requirements

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries • Preferred experience in Image Guided Therapy (IGT) imaging equipment • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment • Knowledge and use of all necessary tools and test equipment • Associate Degree in electronics or equivalent combination of education and experience • Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to safely work with radiation sources and/or radioactive materials • Ability to wear all required personal protective equipment • US work authorization required; no current or future visa sponsorship

🏖️ Benefits

• Overtime eligible • Field service and lead generation incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Generous PTO • 401k (up to 7% match) • HSA (with company contribution) • Stock purchase plan • Education reimbursement • Annual incentive plan may be offered • Field service incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered

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