Service Engineer

🕒 September 24

🏈 Alabama, Alaska, +42 more states – Remote

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💵 $42 - $73 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Philips

Philips

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Serve as the frontline remote technical expert for healthcare customers and field teams • Deliver rapid diagnostics and issue resolution while minimizing onsite service • Provide remote technical support and diagnostics using advanced remote access technologies • Respond to customer inquiries as a Philips representative • Resolve service issues using internal tools, systems, and knowledge resources • Escalate complex product issues to higher-level support • Use remote capabilities to reduce the need for onsite service dispatch

🎯 Requirements

• 5+ years of remote software system experience • Solid background in structured query language (SQL) • Experience with Windows server environments • Computer networking skills • Technical solutions authoring skills • Ability to solve mechanical and electrical issues • Associate degree or higher; technical discipline preferred • Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation • Ability to work with a variety of Philips products • US work authorization required • Must not require sponsorship for a work-authorized visa now or in the future • Must reside in the United States

🏖️ Benefits

• Field service and lead generation incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Annual incentive plan may be offered • Field service incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement

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