Senior Strategic Customer Success Manager

🕒 2 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $76k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Serve as a named resource and partner for customer organizations. • Build and maintain trusting customer relationships. • Act as a technical resource for day-to-day operational needs. • Act as a point of contact for major customer incidents and manage expectations and communications through resolution. • Analyze customer data, including support cases, survey responses, and renewal behaviors, to identify technical trends and risks. • Act as the voice of the customer internally and advocate for customer needs. • Monitor and identify adoption and utilization trends and provide recommendations based on risk and customer needs. • Provide proactive guidance on Ping's features based on customer interests and business objectives. • Occasionally travel to customer sites and provide some after-hours or weekend coverage as needed. • Contribute hands-on as needed.

🎯 Requirements

• A minimum of 4 years of related experience in Customer Success / Experience. • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. • A naturally curious and proactive approach to uncovering adoption blockers and risks. • Experience with SFDC, Gainsight, or equivalent CRM systems. • Solid technical understanding of Cloud Solutions.

🏖️ Benefits

• Flexible, collaborative work environment • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)

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