Licensed Customer Service & Support Specialist Supervisor

🕒 July 9

🏖️ New Jersey, Maryland, +2 more states – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $49.5k - $115.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Leads the day-to-day activities of a specialized team in a contact center or client service environment • Achieves specific outcomes and key indicators for their work group in order to optimize performance • Delivers CARES model to customers and service partners • Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner • Manages escalated issues and interacts with customers • Manages the customer experience process • Ensures that reporting is accurate and completed in a timely manner • Conducts problem solving locally to own issues and share continuous improvement opportunities to the team • May help manage workforce functions of the group • Accountable for the performance of the customer support team • Review team behaviors and identifies trends to drive employee engagement and outcomes • Inspires, motivates, grows and develops customer service staff • Leads change efforts and owns all outcomes • Effectively plans, organizes, directs, analyzes and evaluates staff and processes

🎯 Requirements

• FINRA Series 7 and 63 (or 65,66) required • FINRA Series 24 (or 9,10) preferred • 3+ years of industry-relevant experience • 2 years of previous managerial experience (in lieu of a degree) • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support • Client Relationship Management • Customer Experience Management • Decision Making and Critical Thinking • Effective Communications • Problem Solving • Process Management • Tech Savvy

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives