Customer Service Representative

🕒 3 days ago

🇺🇸 United States – Remote

💵 $35k - $40k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries • Respond to inbound calls and emails with professionalism, empathy, and clarity • Document all customer interactions accurately in the call tracking system • Navigate and utilize multiple systems and tools to assist customers • Translate internal processes into clear, understandable information • Maintain confidentiality in accordance with HIPAA standards • Contribute to a positive, team-oriented environment

🎯 Requirements

• High school diploma or equivalent required • 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field • Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred • Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively • Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred • Familiarity with CSIpack preferred (training provided) • Experience working in a CRM or Ticketing platform such as Zendesk • Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader • Ability to educate members on available self-service options, including the member portal, when applicable • Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations • Strong attention to detail and organizational skills • Ability to multitask in a fast-paced, remote environment

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)