Process Analyst

🕒 September 21

🇺🇸 United States – Remote

💵 $91k - $101.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Partner with senior leaders and cross-functional stakeholders across Sales, Success, Professional Services, and Support to analyze systems and operational procedures • Identify opportunities to improve business performance through process redesign, AI, and automation • Lead discovery conversations, interviews, workshops, and stakeholder walkthroughs • Conduct gap and impact analyses and recommend solutions • Collect and document business requirements and create and maintain process maps • Coordinate cross-functional project teams to deliver business goals • Facilitate and participate in User Acceptance Testing and stakeholder alignment during implementation • Serve as a process subject matter expert for high-visibility initiatives • Contribute to and improve the broader continuous improvement methodology

🎯 Requirements

• Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment • Strong facilitation and communication skills • Demonstrated ability to build relationships with senior and executive leadership • Experience designing and documenting process maps, workflows, and business requirements • Strong organizational, project management, and problem-solving skills • Knowledge of process improvement trends, methodologies, and best practices • Experience leveraging AI to streamline business processes • Experience with Salesforce, Gainsight, Service Cloud, and Kantata • Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives • MS CoPilot, Miro, and Claude are a plus

🏖️ Benefits

• Bonus • Benefits • Exempt position