Senior Customer Success Manager

🕒 July 24

🇺🇸 United States – Remote

💵 $118k - $132k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes. • Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration. • Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions. • Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

🎯 Requirements

• You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. • Experience in a customer-facing role within a Saas/tech company • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers. • Proven track record of sustaining and growing relationships • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. • Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. • Proven proficiency in data analysis including interpreting and translating results. • Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

🏖️ Benefits

• At PointClickCare, base salary is one of the many components that make up our total rewards package. • Our salary ranges are determined by job and level. • Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.