Senior UX Researcher – 6 month contract

🔥 17 hours ago

🇨🇦 Canada – Remote

💵 $60 - $66 / hour

⏳ Contract/Temporary

🟠 Senior

🔬 UX Researcher

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Plan and conduct UX research, usability studies, and mixed-method discovery • Partner with Product and UX Design to formulate discovery plans and recommend research methodologies • Identify and recruit appropriate customers, participants, and stakeholders • Lead end-to-end research, including discussion guide development, study facilitation, analysis, synthesis, and sharing findings • Conduct surveys, in-depth interviews, remote feedback, usability testing, prototype-based research, user outreach, use-case discovery, persona and journey mapping, and validation • Translate customer feedback and research data into actionable insights and strategy and design recommendations • Lead or participate in workshops and communicate strategic research decisions and outcomes to leadership • Provide project leadership to researchers and designers • Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen persona, journey, and use-case understanding

🎯 Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role • Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field • Ability to create research strategies and discovery plans • Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings • Strong qualitative and quantitative research skills • Experience translating user feedback into actionable insights • Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar tools • Strong written and verbal communication skills • Ability to travel to customer sites approximately four times per year • Experience using AI tools such as Claude and Microsoft Copilot • Healthcare, medical, regulated, payer, acute-care, or financial application research experience preferred • Experience collaborating in Figma and Miro preferred • Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred

🏖️ Benefits

• Remote work option with in-office events requiring travel to Mississauga and/or Salt Lake City • Flexibility, growth opportunities, and meaningful work • Training and development opportunities • Equal employment opportunity • Disability accommodations available upon request