VP, Product Delivery – Growth, AI

🕒 September 18

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 11%

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Own product delivery and growth for the Integrated Care + SNF Reimbursement portfolio • Define and drive end-to-end go-to-market strategy from launch through scale • Define growth theses and set adoption and revenue targets with Sales and Revenue Operations • Drive cross-functional accountability for portfolio target attainment • Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities • Partner with Pricing, Finance, and Revenue Operations on scalable commercial models • Shape portfolio direction and roadmap recommendations with inbound Product Management • Serve as the commercial voice in portfolio planning and trade-off decisions • Build executive relationships across strategic SNF, payer, practitioner, and acute accounts • Lead beta and co-development programs and represent PointClickCare with customers, industry bodies, and analysts • Lead and grow the Outbound Product Management function • Hire, coach, and develop talent and establish operating standards • Define and track portfolio, customer engagement, and go-to-market KPIs • Lead competitive analysis, customer research, and thought leadership • Partner with legal, compliance, and governance teams on responsible deployment of AI-enabled capabilities

🎯 Requirements

• 12+ years of experience in product management, product marketing, or product growth • 5+ years leading teams at the Director level or above • Demonstrated ownership of go-to-market strategy for a multi-product portfolio, with accountability for adoption and revenue outcomes beyond launch execution • Proven success building commercial models for SaaS and AI-enabled products, including pricing, packaging, and monetization • Fluency in ARR, NRR, CAC, LTV, and churn • Executive presence and ability to influence and align senior leaders across Sales, Sales Enablement, Customer Success, Revenue Operations, Solutions, Pricing, and Professional Services • Experience leading leaders, including hiring, developing, and scaling teams through organizational change • Strong data-driven decision-making skills using qualitative and quantitative signals • Ability to travel regularly to strategic customer sites and industry events, with occasional travel to PointClickCare offices • Preferred: background in post-acute care, senior care, or payer-provider collaboration models • Preferred: experience taking AI-enabled products to market, including generative AI, large language model, and agentic capabilities • Preferred: familiarity with interoperability, care transitions, and referral and authorization workflows

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching (RRSP & 401K) • Flexible Paid Time Off • Lifestyle/Wellness Spending Account • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Learning Programs & Resources • Employee Recognition • Bonus • In-office events and team meetings for remote employees, with travel support implied by required travel to offices

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