Analytics Engineer, Customer Experience

🕒 October 1

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Analytics Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Design and maintain dbt data models for support data, covering ticketing, KYC, withdrawals, and market resolution workflows • Integrate data from sources including Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse • Build data quality tests, monitoring, and documentation so the team can trust what they're looking at • Define shared metrics and dimensions in the semantic layer so CX, ops, and leadership are all calculating things the same way • Build dashboards and self-serve datasets that let CX teammates answer operational questions without waiting on a data request • Identify recurring failure patterns in support data and translate them into documented findings for the CX playbook and internal stakeholders • Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance

🎯 Requirements

• 5+ years in analytics engineering, data engineering, or a closely related data role • Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation • Experience working with a cloud data warehouse such as Snowflake, BigQuery, or Redshift • Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python • Strong data modeling fundamentals and a track record of building systems that non-technical teams actually use • Experience diagnosing complex, multi-variable issues and communicating findings clearly to non-technical stakeholders • Track record of building or improving documentation, whether data documentation, support playbooks, or process guides • Prior experience working with customer support, CRM, or trust and safety data • Experience influencing product or policy decisions using data from CX or operations • Familiarity with on-chain data or crypto transaction flows

🏖️ Benefits

• Equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories