Customer Support Specialist

Job not on LinkedIn

🕒 September 23

🌐 United States, Bulgaria, +6 more countries – Remote

🇺🇸 United States – Remote 🇧🇬 Bulgaria – Remote 🇭🇺 Hungary – Remote 🇪🇬 Egypt – Remote 🇲🇦 Morocco – Remote 🇷🇴 Romania – Remote 🇷🇸 Serbia – Remote 🇹🇳 Tunisia – Remote

💵 $750 - $1.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Powerprozesse GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Powerprozesse GmbH is a German B2B automation consultancy that helps property management companies (Hausverwaltungen) digitize and automate tenant and owner communications. The company offers free process analyses, migration to modern SaaS workflows, low-code integrations that connect disparate software systems, and AI-driven agents to automate tasks such as email-to-ticket creation, case handling, and communications with contractors. They focus on reducing manual work and errors for property managers with tailored automation and training services.

📋 Description

• Handle customer inquiries and support requests via email and WhatsApp • Troubleshoot software issues and guide customers to solutions • Document recurring issues and help build the internal knowledge base • Join screen-sharing sessions with customers when hands-on support is needed • Coordinate with the development team to escalate and resolve bugs or product issues • Help new customers get started and feel comfortable with the product • Support German-speaking property management companies using hausverwalter.ai

🎯 Requirements

• Native or fluent German — written and spoken (hard requirement) • 2+ years of experience in customer support, ideally in a SaaS, IT, or helpdesk environment • Tech-savvy and comfortable learning new software quickly • Strong technical understanding and problem-solving skills • Ability to work autonomously and take full ownership of tasks • Comfortable working under performance pressure • Quick to learn, with a disciplined approach to work • Bonus: Hands-on IT experience such as scripting, automation, self-hosted tools, Linux, web applications, or server administration

🏖️ Benefits

• 100% remote work • Very flexible working hours • Permanent employment contract in your country of residence through our partner Deel (Employer of Record) • A product that customers are genuinely excited about • Focus on meaningful work rather than long meetings • Job security: every hire is intended to become a long-term position • Strong career prospects as we grow the team