Customer Service Representative

🕒 5 days ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $38.5k - $57.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Premera Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Premera Blue Cross is an independent health insurance provider, serving businesses and residents of Washington State and Alaska as a licensee of the Blue Cross Blue Shield Association. The company offers a range of health plans including individual, family, employer-based, and Medicare Supplement plans. However, it has announced that it will exit the Medicare Advantage market as of January 1, 2025. Premera is committed to advancing health equity and community support, evident through its Social Impact Program focused on behavioral health and homelessness solutions in Washington and Alaska. Additionally, Premera complies with federal and state civil rights laws, offering language assistance services to ensure equitable care.

📋 Description

• Accountable for inbound and/or outbound phone-based customer service • Provides first call and/or email resolution • Follow-up, resolve, and document issues in a timely manner • Work with highly sensitive information while maintaining PPI requirements • Perform with reliable and consistent behaviors, performance goals, and metrics

🎯 Requirements

• High School Diploma or GED (Required) • Two years of customer service experience in related fields (Required) • Ability to defuse conflict and address customer concerns effectively with empathy and respect • Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms • Ability to adapt communication style to broad audiences • Two (2) years of college coursework or three (3) years of work experience in customer service • Experience in healthcare, insurance, benefits, and/or claims processing industries

🏖️ Benefits

• Health insurance benefits start day one • Employer matched 401k • Pension equity plan • Generous PTO policy in addition to 8 paid days off a year plus two floating holidays • Tuition assistance for both undergraduate and graduate level classes • Employee recognition program (RISE) • Home office furniture allowance after training