
51 - 200 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🔧 Hardware
Healthcare • Healthcare Insurance • Hardware
Prentke Romich GmbH is a German company specializing in assistive communication tools. Since 1991, it has been providing nationwide solutions for individuals who face communication challenges, such as those with autism, ALS, or other disabilities. The company offers a range of products including dynamic talkers, devices with eye-tracking capabilities, and vocabulary software to enhance communication for non-speaking or partially speaking individuals. As one of the largest providers of such tools in Germany, Prentke Romich focuses on enabling a more self-determined life for its users through technological aids.
🔥 38 minutes ago
Where this job comes from
Posted on Prentke Romich GmbH's careers page, not through a job board
First seen by Remote Rocketship 38 minutes ago
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51 - 200 employees
🏥 Healthcare
⚕️ Healthcare Insurance
🔧 Hardware
Healthcare • Healthcare Insurance • Hardware
Prentke Romich GmbH is a German company specializing in assistive communication tools. Since 1991, it has been providing nationwide solutions for individuals who face communication challenges, such as those with autism, ALS, or other disabilities. The company offers a range of products including dynamic talkers, devices with eye-tracking capabilities, and vocabulary software to enhance communication for non-speaking or partially speaking individuals. As one of the largest providers of such tools in Germany, Prentke Romich focuses on enabling a more self-determined life for its users through technological aids.
• Provide day-to-day operational leadership for funding and trial teams • Lead and develop funding and trial teams through coaching and performance oversight • Supervise and develop team members • Manage workloads and service levels • Monitor performance metrics and address workflow barriers and escalations • Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists • Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities • Track volume, aging, backlog, capacity, and other operational metrics • Identify trends and implement action plans • Coordinate onboarding logistics and ongoing refresher training • Identify workflow challenges and recommend practical solutions to improve processes and tools
• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered • Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required • Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required • Strong leadership skills in a high-volume, deadline-driven environment • Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation • Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action • Strong communication and collaboration skills with the ability to escalate issues clearly and appropriately • Strong problem-solving and root-cause analysis skills • Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms • Commitment to providing a positive internal and external customer experience • Equivalent combination of education and relevant experience may be considered
• Mission-driven impact helping individuals access life-changing communication technology • Leadership and development opportunities • Coaching and development of Funding Specialists and Trial Program Specialists • Cross-functional collaboration with Regional Managers and regional teams
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