Customer Care Specialist

🕒 6 days ago

🇪🇬 Egypt – Remote

💵 $11.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Preply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📚 Education

🏪 Marketplace

👥 B2C

Education • Marketplace • B2C

Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.

📋 Description

• Answer customers’ questions and resolve issues they may face • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction • Collect and track user feedback • Work closely with product teams to resolve issues and share customer feedback • Guide and support Preply users as a true Customer Advocate

🎯 Requirements

• Previous experience providing support through live chats • Fluency in English • Strong technical and analytical skills • Ability to provide proactive and innovative solutions • Outstanding written and verbal skills • Ability to understand customers’ needs • Ability to work in teams • Customer-centric, empathetic mindset with excellent listening skills • Ability to focus on priorities and create simple solutions for fast results • Passion for learning and desire for self-improvement • Computer with i5 or i7 processor, 16GB RAM, and 256GB SSD • Internet connection of at least 30mbps • Availability for rotating morning, afternoon, evening, weekend, and night shifts • Continuous attendance required during the first 3 months of onboarding and training, with no planned time off except emergencies

🏖️ Benefits

• Monthly rotating schedule with 9-hour shifts and at least 11 hours between shifts • Professional development support from trainers during and after onboarding • No calls; written communication via chats, emails, and social channels • Dynamic environment, fast pace, reasonable goals, and clear KPIs