Cisco Services Specialist – Renewals

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Drive growth in Cisco service contract renewals through client retention, upselling, expansion within existing customer bases, and identifying white-space opportunities • Support assigned accounts through agreement lifecycles, including renewal quotes and proposals, Services EA opportunities and true forwards, data management, and renewal order processing • Manage customer Cisco renewals and timelines • Review renewals for upsell opportunities, position offers, and create and present quotes and proposals • Participate in Presidio/OEM renewal strategy meetings • Present offerings in customer-facing meetings, address questions, and drive opportunities to closure • Assist in Services EA sales cycles by identifying target customers, building comparison quotes, and scoping CX proposal install bases in EAMP • Prepare customers for Services EA True Forwards, validate inventory changes, assist with budget estimates, and coordinate with Cisco asset management teams • Maintain and reconcile Cisco contract inventory • Triage Cisco services questions and issues • Promote and develop the Cisco service practice to increase attach rates, renewal rates, and Services EA adoption • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing and ensure timely renewals • Review and maintain accurate, consolidated contracts and manage customer access • Prepare and process orders using internal tools • Track orders to completion, escalate as required, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients

🎯 Requirements

• Bachelor's degree or equivalent experience and/or military experience • Proficient in Microsoft Excel and MS applications • Strong written and verbal communication skills • Ability to work independently and in a cross functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems, such as CCWR and EAMP • Knowledge of service lifecycle management and subscription models • Preferred: 3+ years' experience in a support agreement renewal role • Experience with Cisco service contracts and CX EAs, including renewals, subscriptions, and Enterprise Agreements • Direct customer-facing experience, including presentations, QBRs, and consultative selling • Ability to provide revenue growth through renewals and upsells • Contract and order management experience, including tracking, reconciliation, and processing

🏖️ Benefits

• Equal Opportunity Employer with commitment to diversity and inclusion • Reasonable accommodations for individuals with disabilities • Veterans' priority referral consideration • Applications accepted on a rolling basis