Associate Principal, Healthcare Consulting

🕒 September 22

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $145k - $215k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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👻 Ghost score 1%

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Press Ganey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Press Ganey is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. The company focuses on improving the overall healthcare experience through advanced analytics and human-centered insights, helping clients enhance patient and workforce safety, employee experience, and organizational growth. With a data-driven approach, they provide interactive dashboards, industry benchmarks, and actionable insights to drive measurable impact across the healthcare sector. Press Ganey collaborates with healthcare providers, health plans, and life sciences organizations to transform care delivery and improve human experiences in healthcare.

📋 Description

• Lead analytics and insight development for consulting engagements focused on patient experience, member experience, quality improvement, operational excellence, and organizational transformation • Translate complex datasets into clear, executive-level recommendations and strategic action plans • Facilitate workshops, executive briefings, strategic planning sessions, and performance review meetings with senior healthcare leaders • Partner with clients to design, implement, and sustain experience transformation initiatives • Establish success metrics and measurement frameworks demonstrating engagement impact and return on investment • Manage multiple client workstreams while ensuring exceptional quality and timely delivery • Analyze Press Ganey and client datasets to identify performance trends, root causes, gaps, and improvement opportunities • Develop dashboards, scorecards, presentations, and data visualizations supporting executive decision-making • Leverage quantitative and qualitative insights to guide strategy development and operational improvement • Collaborate with subject matter experts, analytics teams, and engagement leaders to validate findings and develop recommendations • Identify leading indicators and performance drivers related to patient experience, quality outcomes, employee engagement, and operational effectiveness • Build trusted relationships with healthcare executives, physician leaders, and operational stakeholders • Serve as a strategic thought partner on experience improvement, culture transformation, and quality excellence initiatives • Support opportunity identification, proposal development, solution design, and engagement scoping • Contribute to client retention and expansion by delivering measurable value and identifying deeper partnership opportunities • Partner with consultants, product leaders, project managers, and analytics teams across client engagements • Promote best practices, knowledge sharing, and continuous improvement across the consulting organization • Contribute to the evolution of consulting methodologies, tools, frameworks, and thought leadership

🎯 Requirements

• 5+ years of progressive experience within a health system, integrated delivery network, academic medical center, large medical group, or healthcare services organization • Demonstrated experience in patient experience, quality improvement, performance improvement, operational excellence, or healthcare transformation initiatives • 3+ years of healthcare consulting or other client-facing advisory experience • Experience working with patient experience measurement programs, including HCAHPS, Press Ganey, or related quality and experience initiatives • Exceptional analytical, quantitative, and problem-solving capabilities • Proven ability to analyze complex healthcare datasets and communicate findings to executive and operational audiences • Experience developing dashboards and data visualizations using Power BI, Tableau, or similar analytics platforms • Advanced proficiency in Microsoft Excel and PowerPoint • Strong understanding of healthcare quality metrics, performance measurement, regulatory reporting, and continuous improvement methodologies • Outstanding communication, presentation, facilitation, and executive consulting skills • Ability to effectively influence stakeholders and drive action through data-driven recommendations • Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment • Highly collaborative, adaptable, and solutions oriented • Comfortable operating independently while managing client relationships and engagement deliverables • Bachelor's degree in Healthcare Administration, Public Health, Business, Health Informatics, Data Analytics, Nursing, or a related field required • Equivalent combinations of education and relevant healthcare consulting experience will be considered • Candidates with experience in member experience, health plans, payer organizations, or related healthcare settings are preferred • Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related discipline preferred • Experience supporting executive-level strategic planning, organizational transformation, or large-scale performance improvement initiatives • Knowledge of inpatient operations, patient flow, nursing operations, service excellence, and care delivery redesign • Experience with advanced healthcare analytics, predictive modeling, and performance benchmarking • Prior experience working with senior health system executives and physician leaders

🏖️ Benefits

• Competitive benefits package • Discretionary bonus or commission tied to achieved results • Reasonable accommodations for qualified individuals with disabilities or disabled veterans in the hiring process