Senior Consultant, Clinical Operating System – cOS

🕒 June 24

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Press Ganey

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Press Ganey is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. The company focuses on improving the overall healthcare experience through advanced analytics and human-centered insights, helping clients enhance patient and workforce safety, employee experience, and organizational growth. With a data-driven approach, they provide interactive dashboards, industry benchmarks, and actionable insights to drive measurable impact across the healthcare sector. Press Ganey collaborates with healthcare providers, health plans, and life sciences organizations to transform care delivery and improve human experiences in healthcare.

📋 Description

• Lead delivery of cOS engagements with health system clients • Coach leaders on cOS standard work and daily management routines • Translate cOS methodology into behaviors that improve reliability and engagement • Ensure operationally sound and technology-enabled implementations • Partner with product, engineering, and analytics teams • Identify opportunities through workflow design and automation

🎯 Requirements

• 7+ years of experience in healthcare operations, clinical transformation, performance improvement, or high-reliability environments • Deep experience across patient experience, employee experience, safety, and/or quality solutions • Tech-forward healthcare operator or implementation leader • Proven success implementing operational change in clinical settings • Strong systems thinking and communication skills • Bachelor’s degree required

🏖️ Benefits

• Competitive benefits package • Discretionary bonus tied to results

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