Customer Service Representative, English

🔥 29 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PrimeXBT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

💳 Fintech

👥 B2C

Crypto • Fintech • B2C

PrimeXBT is a digital trading platform and cryptocurrency exchange that enables retail traders to buy, exchange, store crypto and trade a wide range of leveraged products from a single account. Since 2018 it has offered CFDs on Forex, commodities, indices and shares, high‑leverage crypto perpetual futures, and fiat/crypto on‑ramps via card and other payment methods. PrimeXBT provides multiple trading interfaces (PXTrader 2. 0, MetaTrader 5 and mobile apps), demo accounts, market research tools, VIP pricing and support, and emphasizes low spreads, fast execution and 24/7 customer service. The company describes itself as an authorized financial services provider and crypto exchange and highlights regulatory/licensing information and corporate social responsibility activities.

📋 Description

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls • Work together with various departments to address complex problems and escalate issues when necessary • Conduct follow-ups with customers to ensure their concerns are resolved • Perform troubleshooting using different diagnostic techniques • Record and document repetitive issues to contribute to process improvement • Generate FAQ articles, user manuals, and tutorials • Guide current and prospective clients regarding additional products and services • Identify and execute initiatives to improve the overall customer experience

🎯 Requirements

• Experience in fintech (forex/crypto) • 1+ years of online customer support experience • Excellent written and oral English • Excellent interpersonal and communication skills • Ability to manage or navigate stressful situations • Experienced with using customer service software, tools and databases • Availability for shifts 2/2, 4am–4pm GMT • CV must be provided in English

🏖️ Benefits

• 100% remote job at any place you wish • Competitive salary based on your experience • Performance-based bonus every quarter based on your results • Medical insurance after probation period • Additional sick leaves every 6 months • Birthday gifts • Opportunity to work in international and cross-functional team with challenging and in-demand product