Technical Customer Success Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Procurify

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💸 Finance

🤝 B2B

💰 Series B on 2019-06

SaaS • Finance • B2B

Procurify is a company that offers a comprehensive procure-to-pay platform designed to help organizations control spending and automate purchasing and accounts payable processes. The platform enables businesses to streamline procurement workflows, manage expense approvals, and enhance vendor management and contract management processes. By providing real-time analytics and budget management tools, Procurify helps enterprises minimize spend, maximize efficiency, and achieve significant cost savings. The solution also facilitates the adoption of remote procurement practices via its mobile app and integrates with various accounting systems such as QuickBooks, Netsuite, and Microsoft Dynamics 365, among others.

📋 Description

• Serve as the primary technical point of contact for implementing punchouts in Procurify’s product • Coordinate with external vendors to obtain credentials, configure integration settings, and validate connectivity • Test connections to ensure data integrity and a seamless user experience before customer release • Add and configure punchouts directly within the product • Communicate with technical and non-technical representatives to resolve credentialing and configuration blockers • Receive and triage integration requests from Customer Success and Sales • Assess technical requirements and prioritize work based on business impact and customer urgency • Act as a Tier-2 technical resource for diagnosing and resolving complex configuration issues • Investigate defects and performance bottlenecks related to punchout workflows • Collaborate with Engineering on issue resolution and architectural improvements • Use Python to implement and test cXML punchout configurations • Create and maintain technical documentation for punchout workflows and vendor-specific configurations • Support KPIs including punchout time-to-value and ticket resolution time (MTTR)

🎯 Requirements

• 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS • Experience with Python, including reading, debugging, and working within established codebases • Exceptional written and verbal communication skills • Comfortable leading conversations with external vendors and internal stakeholders • Understanding of web technologies and API concepts, including REST and HTTP protocols • Familiarity with cXML or JSON • Strong analytical skills • Ability to work autonomously to resolve configuration and connectivity issues • Empathetic and accountable approach to collaboration • Maintain a professional and current LinkedIn profile and update it upon joining Procurify • Must be located in Canada • Must have Canadian citizenship, permanent residency, an open work permit, a closed work permit, or require sponsorship status disclosed

🏖️ Benefits

• Flexible working hours • Remote-first work arrangement within Canada • Responsible/flexible time off • Extended health, vision, and dental benefits • Employee Assistance Program (EAP) • Health and wellness spending account • Continuous learning through educational lunch and learns • Stock options • Opportunity for personal and professional growth

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