Technical Customer Support Advocate

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $64.6k - $80.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Procurify

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💸 Finance

🤝 B2B

💰 Series B on 2019-06

SaaS • Finance • B2B

Procurify is a company that offers a comprehensive procure-to-pay platform designed to help organizations control spending and automate purchasing and accounts payable processes. The platform enables businesses to streamline procurement workflows, manage expense approvals, and enhance vendor management and contract management processes. By providing real-time analytics and budget management tools, Procurify helps enterprises minimize spend, maximize efficiency, and achieve significant cost savings. The solution also facilitates the adoption of remote procurement practices via its mobile app and integrates with various accounting systems such as QuickBooks, Netsuite, and Microsoft Dynamics 365, among others.

📋 Description

• Manage and resolve complex inbound technical tickets via email and live chat • Lead occasional video calls to troubleshoot high-priority issues • Identify, reproduce, and document bugs for the Engineering team • Gather customer feedback to help shape and influence the product roadmap • Write and maintain internal and external documentation, FAQs, and how-to guides • Leverage AI tools to optimize documentation and support AI Agents • Automate, optimize, and expedite support workflows and internal processes • Define user roles and permissions and manage SSO setups • Connect the platform to existing technology stacks and manage API integrations • Execute sandbox account duplications • Customize platforms using custom fields, pipelines, and dashboards • Serve as technical lead for complex customer account configurations

🎯 Requirements

• 2 to 3+ years experience in a technical, customer-facing SaaS role • Strong preference for experience in Technical Account Management or Implementation within a high-growth startup environment • Experience with modern ticketing platforms such as Zendesk, Intercom, or similar • Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs highly valued • Understanding of fintech ecosystems, including KYC, fraud prevention, Airwallex, or Stripe, is a significant asset • Builder mindset and ability to identify process gaps and leverage automation • Expertise diagnosing web and mobile application issues • Highly proficient in Jira for tracking and resolving bugs • Hands-on expertise in data migration, API setups, and SSO configurations • Passion for AI and prompt engineering • Understanding of technical content optimization for LLM-driven support systems • Ability to explain complex API challenges and workflows to technical and non-technical stakeholders • Must be located in Canada; position is remote within Canada only

🏖️ Benefits

• Remote-first organization with flexible working hours • Work anywhere from within Canada • Responsible time off • Extended health, vision, and dental benefits • Employee Assistance Program (EAP) • Health and wellness spending account • Regular volunteer days • Donate Your Day program • Education lunch and learns • Competitive stock program / stock options