Client Success Manager

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProgenyHealth, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

ProgenyHealth, LLC is a company focused on transforming healthcare for women, infants, and families through its integrated Maternity and NICU Care Management solutions. With over 20 years of experience, ProgenyHealth provides a comprehensive care management solution to address the maternity and NICU challenges faced by modern health plans. By identifying risks early, the company aims to prevent preterm births, NICU stays, and complications during pregnancy and after delivery. ProgenyHealth operates as a trusted partner for health plans, overseeing a full maternal and infant care continuum, creating lasting relationships, and optimizing maternal and infant healthcare economics. The company also helps solve non-clinical social drivers impacting maternal and infant health, ensuring equitable, standardized, and predictable family care.

📋 Description

• Lead all aspects of client operations and engagement as the primary advocate for health plan clients • Coordinate and drive client meetings aligned with client needs and goals • Facilitate discussions and ensure all perspectives and solutions are considered • Document actionable steps and share insights • Analyze and organize client change requests to support seamless execution and continuous improvement • Serve as the first point of contact for client leaders and teams • Manage client operations involving contracts, systems, and performance guarantees • Champion services and value proposition by communicating impact to clients and communities • Develop and present client-facing materials highlighting operational excellence and innovation • Ensure high-quality client-specific reporting with clear, actionable insights • Take decisive action and escalate issues as needed to protect and advance client interests

🎯 Requirements

• At least 3 years of Health Plan experience in client success, sales operations, or account management • Bachelor’s degree • Proficiency with Excel, PowerPoint, and desktop AI tools such as MS CoPilot • Excellent written and spoken communication skills • Organized and adaptable, with the ability to manage shifting priorities and make independent decisions • Creative problem-solving and consensus-building abilities • Confident presentation skills and ability to work collaboratively • Passion for making a meaningful difference in healthcare for women, infants, and families • Clinical background is a plus