Field Service Technician

🕒 September 29

🏈 Ohio, South Carolina – Remote

🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $15 - $42 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Provide technical support to customers throughout the life of a machine • Advise and physically assist customers in identifying problems associated with equipment operation • Offer innovative solutions to improve customer efficiency and economics • Travel to customer locations to install, start up, maintain, and troubleshoot labeling machines • Train customer operators and technicians on system setup, operation, changeover, and maintenance • Ensure customers have required repair parts and adequate spare component stock • Prepare and submit detailed trip reports identifying problems, actions taken, and recommended next steps • Provide technical assistance by phone and remote connection • Service West Coast customers

🎯 Requirements

• Associate Degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry • 3+ years in custom machine manufacturing or mechanical repair/maintenance • Excellent knowledge of mechanical/electrical technical applications, specifically PLCs, servo driven motors and controls • Ability to read and understand complex engineering designs, including wiring schematics • Good verbal and written communication skills • Experience with Microsoft Office products, especially Word and Excel • Good interpersonal and organizational skills • Good problem solving skills and independent judgment • Able to travel 85% of the time and work overtime as required • Ability to work independently, maintain a positive attitude and work well with all levels of management and operators • Must be eligible to work in the United States

🏖️ Benefits

• Growth opportunities • Comprehensive medical/dental/vision programs • Life insurance • Disability insurance • Paid time off programs • Retirement savings plan with a company match • Wellness program • No waiting period for benefits; eligible on the first day of employment • Reasonable accommodation for individuals with disabilities