Field Service Technician

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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ProMach

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Install, demonstrate, maintain, and repair marking, coding, and labeling equipment • Develop reports in accordance with company reporting mechanisms • Attend trainings and meetings as required by leadership • Assist with office-based duties when not required to be in the field • Keep current on market and technical trends • Provide technical expertise and interpersonal skills to ensure superior service for customers • Travel throughout the Great Lakes region and remain on the road approximately 60% of the time

🎯 Requirements

• Experience in the repair and troubleshooting of electro-mechanical equipment • Ability to identify customer needs and match solutions with company products/services • Knowledge of industry and applications • PMMI certification (company provided) • Computer literacy, especially MS Office; Syteline is a plus • Ability to be on the road 60% of the time, including overnight trips • Dependable vehicle and good driving record • Real ID or Passport required for travel • Strong technical, communication, and organizational skills • Self-motivated with desire for personal professional growth • Ability to conduct business in an ethical, successful manner • Must be eligible to work in the United States; employment eligibility verified through E-Verify

🏖️ Benefits

• Comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • Benefits eligibility on the first day of employment • Growth opportunities • Open, communicative work environment fostering individual initiative • Reasonable accommodation for individuals with disabilities

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