Promenade Group
51 - 200 employees
🍽️ Food & Beverage
💼 Consulting
📣 Marketing
Food & Beverage • Consulting • Marketing
Promenade Group is an ecommerce platform that empowers local businesses by providing them with an intuitive online shopping experience and comprehensive business management solutions. The platform caters to various business types, including florists, restaurants, liquor stores, butcher shops, and pet stores, offering customizable features like online storefronts, marketing services, and tools to manage both online and in-store orders. With over a decade of experience, Promenade has built SEO-optimized, mobile-friendly websites designed to drive online sales and enhance the brand presence of small, local merchants. The company is dedicated to helping small businesses thrive in a hybrid marketplace through cost-effective solutions that boost online revenue and customer engagement.
Customer Service Team Lead
🕒 March 31
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Promenade Group
51 - 200 employees
🍽️ Food & Beverage
💼 Consulting
📣 Marketing
Food & Beverage • Consulting • Marketing
Promenade Group is an ecommerce platform that empowers local businesses by providing them with an intuitive online shopping experience and comprehensive business management solutions. The platform caters to various business types, including florists, restaurants, liquor stores, butcher shops, and pet stores, offering customizable features like online storefronts, marketing services, and tools to manage both online and in-store orders. With over a decade of experience, Promenade has built SEO-optimized, mobile-friendly websites designed to drive online sales and enhance the brand presence of small, local merchants. The company is dedicated to helping small businesses thrive in a hybrid marketplace through cost-effective solutions that boost online revenue and customer engagement.
📋 Description
• Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service. • Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions. • Monitor team performance, set goals, and provide regular feedback and coaching. • Identify opportunities to streamline processes and improve efficiency within the team. • Work closely with other departments to ensure seamless communication and collaboration. • Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently. • Helping customers and partners use our Promenade products to change the way local businesses connect with their community
🎯 Requirements
• A natural people person and relationship builder • Passionate about serving small businesses and being apart of a growing startup • Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence • An excellent communicator, both in writing and over the phone • Friendly, optimistic, and have a caring demeanor • Adept at working well under pressure and with tight deadlines • Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
🏖️ Benefits
• Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Transportation coverage in the form of parking, rideshare, or metro credit • Fully stocked snack bar & weekly catered lunches • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
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