Customer Success Team Lead

🕒 April 13

🏄 California – Remote

🏄 California – Remote

💵 $22 - $31 / hour

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Promenade Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏪 Marketplace

eCommerce • SaaS • Marketplace

Promenade Group is an ecommerce platform that empowers local businesses by providing them with an intuitive online shopping experience and comprehensive business management solutions. The platform caters to various business types, including florists, restaurants, liquor stores, butcher shops, and pet stores, offering customizable features like online storefronts, marketing services, and tools to manage both online and in-store orders. With over a decade of experience, Promenade has built SEO-optimized, mobile-friendly websites designed to drive online sales and enhance the brand presence of small, local merchants. The company is dedicated to helping small businesses thrive in a hybrid marketplace through cost-effective solutions that boost online revenue and customer engagement.

📋 Description

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade. • Maintain high retention and build trust and rapport with your book of business. • Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met • Identify opportunities to streamline processes and improve efficiency within the team • Handle support requests from your book of business via email and phone. • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team. • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner. • Identifying trends and inefficiencies to enhance the support process and improve the user experience. • Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

🎯 Requirements

• A natural people person and relationship builder • Passionate about serving small businesses and being apart of a growing startup • Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems • An excellent communicator, both in writing and over the phone • Friendly, optimistic, and have a caring demeanor • Adept at working well under pressure and with tight deadlines

🏖️ Benefits

• Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Transportation coverage in the form of parking, rideshare, or metro credit • Fully stocked snack bar & weekly catered lunches • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world