Senior Manager, Benefit Verification – Authorization Operations

🕒 August 14

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Partner with leadership to build and scale the BVA service, translating business priorities into operational plans and execution • Develop processes, workflows, SOPs, ownership models, handoffs, and operating rhythms for a consistent and scalable operation • Evaluate, simplify, standardize, automate, or redesign operational processes • Establish expectations and measures for quality, productivity, service levels, capacity, and operational performance • Build reporting and operating cadences for leadership visibility • Use operational data to identify trends, root causes, improvement priorities, and impact • Develop quality assurance and process controls • Improve volume and capacity planning • Partner with AI Engineering to identify automation opportunities, translate operational problems into requirements, test and pilot capabilities, and implement tools and workflows • Define and build the BVA customer experience, including onboarding, ongoing partnerships, feedback, and escalation processes • Lead and develop BVA Managers and other leaders • Build leadership capability, accountability, and organizational structure • Represent BVA operational needs across the organization and partner cross-functionally • Communicate operational challenges, priorities, and tradeoffs to leadership and stakeholders

🎯 Requirements

• 7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field • 3+ years of experience leading people leaders, including Managers and/or Team Leads • Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment • Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions • Proven ability to identify operational gaps, determine root causes, and implement scalable solutions • Experience leading cross-functional initiatives and partnering with teams outside of your direct organization • Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes • Strong written and verbal communication skills, with the ability to work effectively across frontline teams, leadership, customers, and technical partners • Demonstrated ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation • Legally authorized to work in the US • Must not be a current Prompt customer or employed by one unless the current employer's explicit consent has been obtained

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower