Senior Customer Success Manager – Government

🕒 September 29

🇺🇸 United States – Remote

💵 $90k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Serve as the primary owner for a portfolio of government regulatory boards and state agencies • Build trusted relationships with Executive Directors and state officials • Develop plans aligning the technology platform with agency mandates, Department of Health regulations, and public-sector risk priorities • Lead customized training programs for regulators and associations • Monitor engagement metrics and translate data into “State of the Agency” insights • Demonstrate sustained value and support long-term customer retention • Identify potential problems and risks that solutions can help avoid • Lead resolution of complex account hurdles • Collaborate with internal product and government affairs teams • Navigate changing government requirements • Conduct high-level strategic business reviews • Identify opportunities to deepen partnerships and improve compliance outcomes • Own the end-to-end customer lifecycle and value realization across the portfolio

🎯 Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience • Experience specifically managing government, regulatory, or public health accounts • Understanding of public-sector red tape, RFP cycles, and stakeholders • Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred • Comfortable speaking with regulators and state officials • Self-sufficient and able to thrive in a remote environment • Experience navigating complex, multi-layered organizations with limited oversight • Exceptional communication with non-technical government leaders • Ability to translate complex software capabilities into a vision aligned with public policy goals • Ability to identify churn risks and build strategic rapport to retain accounts • Familiarity with Gainsight, HubSpot, and Omni • Ability to adapt to changing priorities without finalized playbooks • Legally authorized to work in the US; sponsorship unavailable

🏖️ Benefits

• Employee medical insurance with up to 100% of the premium covered • Affordable spouse and child medical coverage through employer contributions • HSA, FSA, traditional medical, dental, and vision insurance options • Dental and vision plan options with 100% of employee premiums covered • 20–30 days of PTO per year for full-time US employees, based on tenure • 14 paid holidays for US-based teams • One floating holiday • One paid birthday day off during the birth month • 16 hours of Volunteer Time Off • Additional leave options • Compliance with whichever state or local leave regulation is more favorable to the employee • 401(k) with company matching • Financial planning education and resources • Annual Lifestyle Spending Account for wellness, WFH equipment, gym memberships, meditation apps, fresh produce, and other eligible expenses • 24/7/365 Employee Assistance Program with counseling, legal and financial services, and child and elder care referrals • Carrot Fertility & Hormonal Support with funds toward eligible care • Beyond Med discounted elective care plan • Spot Pet Insurance • 100% employer-paid health insurance premiums for LATAM employees • Propelus Flex Club flexible benefits platform and exclusive discounts for LATAM employees • National holidays for Colombia and Costa Rica • 100% company-paid life insurance for LATAM employees • Remote-first, globally distributed work environment • Sponsored trips for 10- and 20-year work anniversaries • Professional development allowance • Global and distributed team with office locations available for nearby employees