Customer Experience Associate

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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ProphetX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎲 Gambling

🏪 Marketplace

⚽ Sports

Gambling • Marketplace • Sports

ProphetX is a consumer-facing sports prediction market and betting exchange platform branded as "America's First Sports Prediction Market. " It operates a secondary marketplace where users can buy and sell prediction positions, providing liquidity and market-driven pricing for sports bets with a particular emphasis on football betting. The platform combines elements of sports betting, an exchange-style marketplace, and prediction-market mechanics to enable peer-to-peer wagering.

📋 Description

• Respond to user questions over email and live chat • Help users navigate the product • Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks • Proactively connect with new and existing users across support channels • Monitor product stability and performance through user outreach • Escalate issues to Engineering and Product • Process and evaluate redemption requests according to internal and regulatory procedures • Observe and flag fraud patterns or related account activity • Communicate user feedback and trends to Product, Marketing, and Operations • Improve the customer experience process

🎯 Requirements

• Prior customer support or CX experience at a sports betting, trading, or prediction markets company • Solid working knowledge of prediction markets, from contracts and pricing to settlement, and the ability to explain them clearly to users • Ability to contribute from week one with minimal training • Experience with Zendesk or similar support platforms • Experience with Slack and Google Workspace • Ability to think on your feet and solve problems creatively in a fast-moving environment • Clear communication and organization skills • Ability to use data to spot patterns • Availability for a schedule that includes weekends and nights

🏖️ Benefits

• Competitive compensation aligned to role and market • A clear connection between impact and reward • Company swag • Fully remote within the U.S. • Flexibility to work in the way that helps you do your best work • Flexible time off built on trust and accountability • A culture that respects your time and avoids unnecessary meetings • Seasonal role with a real path to a full-time position with the company