Client Success Coach

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProSites

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

ProSites is a provider of websites, digital marketing, and practice-efficiency software tailored primarily to dental practices and other community-based professionals (medical, veterinary, accounting/financial via the CPA Site Solutions brand). The company offers dental website design and hosting, SEO, social media and paid advertising (Facebook ads, PPC, Local Services Ads), review management, AI chat, online forms and payments, recall/reminder automation, phone systems, insurance verification, and practice dashboards to acquire and retain patients and automate office workflows. ProSites markets itself as a turnkey digital-marketing and SaaS-style solution for healthcare practices and claims thousands of clients and partnerships with dental associations.

📋 Description

• Serve as the primary point of contact for clients' marketing services and success with the program • Build strong client partnerships and understand client needs • Identify client business goals and use marketing strategies and products to help achieve them • Handle client requests within current SLA standards and coordinate internally for resolution • Monitor and troubleshoot clients' social and reviews dashboards • Meet with assigned clients monthly or quarterly depending on their package • Provide phone, email, and web conference support as needed • Ensure clients receive access, implementation, training, and support required by client service agreements • Monitor client websites weekly, identify potential issues, and escalate appropriately • Provide monthly reports on marketing performance and advertising metrics with education and strategic recommendations • Identify growth opportunities for GeniusVets or LifeLearn products • Present successful client metrics to generate excitement and appreciation • Deliver monthly social content calendars using pre-made content and custom post templates when applicable • Monitor, escalate, and engage with client reviews and social media accounts within SLA standards • Demonstrate how products and services meet customer objectives and desired outcomes • Review client accounts weekly in Salesforce and update health status • Escalate at-risk clients to the Manager and Head of Client Success according to the Escalation Playbook • Perform other duties assigned by management

🎯 Requirements

• Minimum of 1-2 years of experience related to digital marketing, including website, SEO, or social media • Understanding of current digital marketing trends • Comfortable with extensive client meeting involvement and strategic account management • Effective meeting facilitation and client management skills • Strong communication and detailed feedback handling skills • Ability to adapt quickly, pivot priorities, and remain focused in a fast-changing environment • Strong work ethic and ability to sustain effort toward long-term goals • Analytical mindset with ability to make recommendations, decisions, and solve problems • Advanced written and verbal communication skills • Detail-oriented documentation • Experience communicating with technical staff, non-technical staff, teammates, and all levels of leadership • Working understanding of social media channels, including Facebook, Instagram, YouTube, TikTok, and LinkedIn • Experience using Google Drive • Must be able to lift at least 20 pounds • Regular and reliable attendance required for this full-time position • Experience in the veterinary industry, basic SEO knowledge, other marketing experience, basic website editing/Drupal, and remote work experience are helpful but not required

🏖️ Benefits

• Remote work experience • Full-time employment • May be requested to work overtime and weekends if deemed necessary