Customer Experience Advocate

🕒 July 1

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $41.6k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Protective Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Handle inquiries that require in-depth product knowledge and precision. • Communicate with customers via phone, email, and chat, using multiple software tools. • Accurately document and resolve customer requests for account information and updates. • Educate customers on digital tools for future self-service. • Meet or exceed established call center, team, and individual performance goals. • Identify and escalate trends or opportunities to improve customer experience. • Other duties as assigned.

🎯 Requirements

• 2+ years of experience delivering exceptional service in fast-paced environments. • Strong communication skills. • Attention to detail and multitasking ability in a fast-paced environment. • High school diploma required; prior experience in annuity, retirement, or finance industry preferred, supported by relevant training or certifications. • Excellent written and verbal communication. • Active listening and adaptability to customer needs. • Ability to manage conversations confidently. • Problem-solving and time management skills.

🏖️ Benefits

• We aim to protect the wellbeing of our employees and their families with a broad benefits offering. • Comprehensive health, dental and vision insurance. • Support emotional wellbeing through mental health benefits and an employee assistance program. • Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). • Contributions to healthcare accounts. • Pension plan. • 401(k) plan with Company matching. • ProHealth Rewards platform to improve wellbeing while earning cash rewards.