Customer Success Manager, Bilingual – Spanish/English

🕒 October 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protex AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Protex AI is dedicated to enhancing workplace safety by empowering enterprise Environment, Health, and Safety (EHS) teams with revolutionary technology. Their AI-powered platform leverages computer vision to autonomously monitor and identify unsafe behaviors within existing CCTV systems. By increasing visibility into potential hazards, Protex AI aims to ensure that every worker goes home safe each day and that employers fulfill their duty of care responsibilities to provide a secure work environment.

📋 Description

• Guide enterprise clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization • Translate client safety and operational goals into measurable platform outcomes • Manage a portfolio of 8–12 enterprise accounts covering roughly $1.5–$3M+ ARR • Build trusted relationships with site-level operators and executive stakeholders • Host recurring business reviews connecting platform usage to risk reduction, efficiency gains, scalability, and ROI • Coach clients on using Protex AI to drive safety, operational, and cultural improvements • Develop site-specific usage strategies, platform configurations, reporting, and site investigations • Align platform usage with client SOPs and workflows • Monitor usage, identify disengagement, and lead recovery efforts • Escalate technical or product blockers with clear context • Drive rollout timelines and milestone delivery toward the 45-day Time to Live target • Coordinate multi-site rollouts and maintain stakeholder accountability • Identify and resolve workflow friction before it becomes a blocker • Join late-stage sales conversations and set realistic expectations • Partner with Commercial on pilot scope, expansion opportunities, pipeline, and renewals • Deliver value narratives supporting expansion and contract renewals • Collaborate with Sales, Account Management, Implementation, Support, Product, Marketing, and Engineering • Contribute client feedback to roadmap discussions • Facilitate R&D partnerships and early-access programs with strategic accounts

🎯 Requirements

• 5+ years in client success, account management, or program delivery in B2B SaaS • Proven track record owning enterprise accounts with measurable retention and expansion results • Experience influencing adoption and net revenue retention across a portfolio • EHS, manufacturing, or facility operations background is a strong plus • Executive presence and clear communication that builds trust across clients and internal leadership • Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes • Ability to navigate ambiguity, drive complex multi-phase projects to completion, and influence without formal authority • Confidence navigating SaaS platforms and guiding clients on usage strategy • Ability to translate technical concepts into actionable recommendations for technical and non-technical stakeholders • Experience with AI, computer vision, or safety technology is a bonus • Bilingual Spanish and English

🏖️ Benefits

• Up to 25% travel to client sites and company events • Inclusive and equitable workplace commitment • Equal opportunities regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race