Technical Support Engineer

October 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $60k - $80k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

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PTC

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Enterprise • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

5001 - 10000 employees

Founded 1985

🏢 Enterprise

📋 Description

• Deliver technical support for PTC’s Kepware product to customers by thoroughly investigating reported issues and providing guidance on best practices • Log, track, and manage support cases to ensure timely and effective resolution • Contribute to our knowledge base by creating and publishing reusable articles for both customers and internal teams • Grow your expertise through ongoing training and self-driven learning opportunities

🎯 Requirements

• 0-8 years of experience in providing technical product support solutions for customers • Excellent written & oral communication skills in English (additional language skills are a plus but not mandatory) • Proven ability and enthusiasm for developing personalized customer service and communication skills • Self-motivated and capable of working independently while actively supporting team objectives • Broad range of troubleshooting skills related to enterprise business applications like application server setup, database management, performance tuning, data analysis, app server configuration, installation, and migration • Hands-on experience with implementing or supporting client-server architectures and multi-tier applications • Familiarity with network communication protocols and mobile equipment technologies

🏖️ Benefits

• Medical, dental and vision insurance • Paid Time Off and Sick Leave Policies • Tuition Reimbursement • 401K • Flexible spending accounts • Life insurance and disability coverage