PTP
51 - 200 employees
Founded 2004
đź’Ľ Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
Data Analyst
Job not on LinkedIn
đź•’ 6 days ago
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PTP
51 - 200 employees
Founded 2004
đź’Ľ Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
đź“‹ Description
• Analyze caller behavior data from IVR applications using SQL and Microsoft Excel • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings • Develop and maintain a deep understanding of IVR application functionality and user flows • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience
🎯 Requirements
• Bachelor's degree in Information Systems, Computer Science, Statistics, or related field • 2+ years of experience in data analysis, preferably in an IVR or contact center environment • Experience with Tableau or other business intelligence tools is highly desirable • Proficiency in Microsoft Excel and SQL • Strong analytical and problem-solving skills • Excellent communication and collaboration skills • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) • Knowledge of user experience (UX) design principles and human-computer interaction
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