Technical Business Analyst, Product

🕒 August 20

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $73k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Product Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Public Consulting Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm specializing in partnering with health, education, and human services agencies to enhance their effectiveness and impact. Through its strategic advisory and consulting services, PCG helps schools, state, and municipal agencies streamline their operations, improve programs, meet financial, regulatory, and operational challenges, and ultimately build stronger communities. Emphasizing technology solutions, PCG aids in automating services and achieving strategic goals. Additionally, the company is committed to social impact initiatives, such as fighting food insecurity, and actively participates in workforce development through apprenticeships.

📋 Description

• Develop a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the impact of requested changes • Facilitate core SDLC activities, including requirements gathering and requirement-review sessions • Translate business needs into functional specifications, process and flow diagrams, and wireframes or prototypes • Own incident management from start to finish, including identifying and escalating issues, coordinating technical and business teams, and documenting incidents and outcomes • Lead defect triage and resolution, including logging issues, determining root cause and fix timelines, verifying resolutions, and communicating status to closure • Coordinate with engineering and QA teams to plan and execute test processes and support user acceptance testing • Serve as a primary point of client communication regarding defect status, incident updates, and release timing • Support product improvement efforts, feature configuration, and new implementations or rollouts • Contribute product-informed perspective to roadmap discussions • Prioritize and manage concurrent incidents, defects, and project work across products and deadlines • Develop documentation, release notes, and end-user communications • Support internal training for new features

🎯 Requirements

• Bachelor's degree, preferably in business, information systems, computer science, or a related field • Strong critical thinking skills, including the ability to gather information from diverse stakeholders, identify inconsistencies, and navigate ambiguity during incident or defect investigation • Ability to manage multiple concurrent priorities, including incidents, defects, and project deadlines, while remaining calm and organized under pressure • Curiosity and enthusiasm, demonstrated through a genuine interest in learning a new product, asking thoughtful questions, and understanding not only what the product does but why it works as it does • Confident and clear communication skills with clients and technical teams, including during higher-stakes incident or defect conversations • Sound judgment and maturity to recognize when to escalate an issue or request assistance • Strong attention to detail and organizational skills, with the ability to track issues through to resolution • Two to five years of relevant experience in business analysis, technical support, incident management, or product-related work • Familiarity with JIRA, ServiceNow, Axure RP, Power BI, or SQL is a plus • Prior Education field experience, experience with education data systems, or related experience is a plus • PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

🏖️ Benefits

• Medical and dental care benefits • 401k • PTO • Parental leave • Bereavement leave