Enterprise Customer Success Manager – State Lead

🔥 15 hours ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $95k - $118k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Purple Squirrel Enterprises

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2008

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Purple Squirrel Enterprises is a specialized HR and Recruiting consulting firm that offers a customized approach to meet the unique human resource needs of businesses. They aim to stand out in the market by providing tailored solutions that help organizations attract and retain talent, reflecting their distinctive name inspired by the rarity of a 'purple squirrel.'

📋 Description

• Serve as the primary strategic owner of medication management programming across New Mexico • Ensure successful implementation, adoption, and expansion of the platform across participating providers • Manage relationships with agency leadership, executive sponsors, program administrators, provider executives, and clinical leaders • Own customer success support across software, hardware, and services • Lead large-scale program deployments and implementations, including planning, coordination, cross-functional collaboration, platform configuration, QA, go-live execution, and post-implementation optimization • Drive enterprise adoption and outcomes across the provider network • Deliver Quarterly Business Reviews, performance reporting, and program updates • Represent enterprise customer needs to Product and Engineering and influence roadmap priorities • Monitor adoption, program health, satisfaction, ROI, retention, renewals, and expansion metrics • Lead and manage a team of 1–3 In-State Customer Success Managers • Serve as the first escalation point for customer issues and resolve complex provider challenges • Support recruiting, hiring, onboarding, training, coaching, performance reviews, and development of team members • Build a scalable Customer Experience organization • Identify and implement operational improvements • Lead and support upsells and expansion opportunities • Document customer insights, feature requests, and program feedback • Represent Customer Success in cross-functional initiatives and executive-level strategic discussions

🎯 Requirements

• 7+ years of experience in Customer Success, Enterprise Account Management, or a similar customer-facing role, preferably within healthcare SaaS • Demonstrated success managing large enterprise or government accounts with complex stakeholder environments • Direct people management experience, including leading, hiring, onboarding, and developing customer success or account management teams • Strong program and project management skills with experience delivering multi-site implementations • Excellent communication skills with executive presence and experience engaging C-suite and public sector stakeholders • Ability to balance strategic program leadership with tactical execution • Experience with customer success tools and platforms such as HubSpot, JIRA, Confluence, or similar • Ability to travel up to 25% of the time • Must reside in New Mexico • Healthcare industry knowledge, including HIPAA, DEA compliance, and electronic medical records such as Epic, Cerner, or Meditech, preferred • Experience with government or public-sector program administration preferred • Must be legally authorized to work in the United States without current or future visa sponsorship

🏖️ Benefits

• 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) retirement plan • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Variable compensation plan • Mission-driven work with real impact on vulnerable populations • Career growth and real opportunity to grow as the company scales • Dedicated PSE point of contact throughout the entire process • Advocacy with the hiring team • Preparation for each interview stage • Honest, timely feedback at every step • Support through offer negotiation

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