Client Solutions Specialist, Spanish

Job not on LinkedIn

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $52k - $56k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PurposeMed

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

💰 Seed Round on 2021-06

Healthcare • Healthcare Insurance • Telecommunications

PurposeMed is a healthcare company focused on improving access to complex care for underserved communities by connecting patients with specialized clinicians. The company aims to eliminate barriers to specialist-level healthcare through personalized treatment plans, ongoing care, and pharmacy delivery, integrating seamlessly with the public healthcare system. PurposeMed prioritizes compassionate and judgment-free healthcare, offering rapid access to expert clinicians without the traditional waits and awkward interactions. Based in Canada, the company is affiliated with services that provide HIV prevention, ADHD diagnosis and treatment, and gender-affirming care and hormone therapy—all from the convenience of patients' homes. With a foundation on inclusivity, patient-centered care, and urgency, PurposeMed is physician-led and dedicated to reshaping healthcare experiences.

📋 Description

• Respond to incoming support tickets promptly and professionally, providing solutions or escalating issues • Speak with patients and stakeholders by phone to resolve questions quickly • Maintain clear, friendly communication with patients and the Clinical team • Deliver attentive experiences and achieve high customer satisfaction ratings • Accurately document Client Experience interactions and resolutions • Identify and flag recurring patient pain points and queue friction • Follow SOPs and privacy and healthcare compliance requirements • Communicate status and blockers to the Team Lead • Collaborate with team members to address common issues and share insights • Write and update SOPs and Help Center articles • Refresh macros and templates and support process changes • Participate in team initiatives and product/service training

🎯 Requirements

• Fluency in Spanish, both written and verbal • High school diploma or equivalent; post-secondary degree or relevant certification is a plus • 1+ years of experience in customer service • Strong written and verbal communication skills • Excellent problem-solving abilities and willingness to learn • Ability to work in a fast-paced and rapidly changing environment • Availability for additional shifts, including some statutory holidays and weekends • Basic understanding of healthcare and technology concepts is a plus • Experience in technical support is a plus • Experience in a fast-paced startup environment is a plus • Experience in a distributed team environment is a plus

🏖️ Benefits

• 20 vacation days • Annual winter break closure • Comprehensive medical, dental, and vision care from your first day of work, with 100% of premiums covered and dependent coverage available • 8 health/sick days • Extended mental health coverage • $20,000 lifetime coverage for gender-affirming care and procedures in Canada • $500 learning fund for courses and professional development • People Potential program for growth and development with a manager • Flexible, remote-friendly work arrangement • Time-in-lieu for additional shifts, including statutory holidays and weekends • Inclusive, safe, and affirming workplace • Equal-opportunity employer