Technical Support Engineer

November 20

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Push Security

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Cybersecurity • Security • SaaS

Push Security is a cybersecurity company that focuses on protecting workforce identities through a browser-based Identity Threat Detection & Response (ITDR) platform. The company provides solutions to detect and respond to identity attacks in real-time, helping to secure the new perimeter by harnessing browser telemetry and plug-and-play identity security controls. Push Security offers unique telemetry to detect attacks that cannot be seen using other sources and ensures instant value with pre-configured controls that integrate seamlessly with existing security systems like SIEM, XDR, and SOAR. Their services also include detecting verified stolen credentials to prevent identity attacks and ensure security policies on unmanaged apps. Trusted by major clients, Push Security aims to defend and control identity attack surfaces effectively.

11 - 50 employees

🔒 Cybersecurity

🔐 Security

☁️ SaaS

💰 $15M Series A on 2023-03

📋 Description

• Respond to customer technical queries via chat, email, and video calls • Troubleshoot integration issues involving browsers, identity providers, and APIs • Reproduce, diagnose, and escalate complex problems to the engineering team • Document issues and resolutions to improve internal knowledge and customer guides • Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience • Contribute feedback and insights from customers to improve the product

🎯 Requirements

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products • Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication) • Experience with AWS CloudWatch for investigating issues using logs • Experience with using SQL to query data • Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces) • Excellent written and verbal communication, especially when explaining technical topics • Proactive and resourceful approach to problem-solving in startup environments • Understanding of how to write and debug code is a plus.

🏖️ Benefits

• Flexible, remote-first work environment. • Competitive compensation and equity package. • Opportunities for growth in a fast-scaling startup.