Software Support Engineer, 2nd Level

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November 7

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QUALCO

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Fintech • Finance • SaaS

QUALCO is an international Fintech solutions provider specializing in debt management, loan management, and supply chain finance automation. The company offers a wide range of services including debt recovery, collections analytics, and business process automation, helping businesses streamline and optimize their credit operations. With over two decades of experience, QUALCO leverages advanced technology, data insights, and domain knowledge to enhance decision-making processes and customer engagement across industries such as banking, retail, and telecommunications.

201 - 500 employees

Founded 2000

💳 Fintech

💸 Finance

☁️ SaaS

📋 Description

• Understanding clients’ installations and processes; • Designing procedures for system troubleshooting and maintenance; • Building tools/queries to fulfil customer service requests and improve customer experience; • Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible; • Taking part in the investigation and Problem Management processes - during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients; • Providing second level support for Qualco software services; • Developing/Updating internal Monitoring Tools. • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

🎯 Requirements

• Degree in Computer Science or a relevant field of study; • Work experience as a Support Engineer or similar software engineering role; • Experience in .NET Framework, C#, databases and SQL; • Microsoft ETL tools and IIS knowledge will be highly appreciated; • Strong analytical and problem-solving skills; • High level of ownership and attention to detail; • Team Spirit and passion for results; • Client facing with good verbal and written communication and interpersonal skill; • Firm command of the English language.

🏖️ Benefits

• Competitive compensation, ticket restaurant card, and annual bonus programs • Cutting-edge IT equipment, mobile and data plan • Modern facilities, free coffee and beverages, indoor parking, and company bus • Private health insurance, onsite occupational doctor, and workplace counselor • Flexible working model, hybrid benefits & home equipment benefits • Onsite gym, wellness facilities, and ping pong room • Career and talent development tools • Mentoring, coaching, personalized annual learning and development plan • Employee referral bonus, regular wellbeing, ESG and volunteering activities