Extended Service Contract Sales Representative

🕒 August 18

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Handle inbound customer calls regarding extended service contracts • Educate customers on coverage options, benefits, and value • Assess customer needs and recommend tailored solutions • Conduct permission-based follow-up calls with sales leads • Document customer interactions and sales outcomes • Deliver clear, professional product presentations • Serve as a Subject Matter Expert and Brand Ambassador • Complete ongoing sales, product, and compliance training • Meet sales, quality, productivity, and KPI goals • Participate in coaching and performance development • Address customer inquiries and provide recommendations as needed • Manage multiple tasks while maintaining strong organization • Apply feedback and coaching quickly and effectively

🎯 Requirements

• 2+ years of consultative or solutions-based sales experience • Proven success in commission-based sales • 1+ year of customer service experience, preferably in a call center • High school diploma/GED required; college preferred • Strong verbal, written, and active listening skills • Professional, customer-focused communication style • Excellent organization, multitasking, and time-management skills • Proficient with Windows, Microsoft Office, and web-based systems • Ability to complete required testing and obtain necessary licensing • Must meet background screening requirements • Reliable attendance and schedule flexibility • Receptive to coaching and able to apply feedback quickly • High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular internet • Upload speed of 3 Mbps and download speed of 10 Mbps • Internet service provider must be highly stable with 1% or less packet loss • Latency under 100 ms • USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved • Available cell phone or tablet for required 2FA software • 2nd computer monitor required

🏖️ Benefits

• Further education and earn a college degree through Qualfon University • FREE access to personal and professional support through care coaches • Set schedules; majority of shifts are 40 hours per week • Medical, dental, vision, and life & accident insurance for full-time employees • Paid Time Off (PTO)