Experience Strategy, User Experience Lead

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualified Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

💼 Consulting

🏢 Enterprise

Marketing • Consulting • Enterprise

Qualified Digital is a digital experience agency that connects brand, business and technology to deliver customer experiences, content delivery, personalization, and data-driven marketing automation. The company provides strategy, creative, engineering, optimization, analytics and marketing-automation services, partners closely with Adobe, and works with enterprise brands (including pharma and life sciences) to orchestrate multichannel experiences and drive measurable outcomes.

📋 Description

• Define and implement UX research, testing, and design strategies • Understand business goals, required data, and create narratives that excite and provide direction for clients and internal teams • Advocate for consumers while understanding client business needs and creating experiences that provide tangible value • Define and conduct Voice of Customer surveys and interviews, concept testing, market validation, stakeholder discussions, workshops, testing, and optimization programs • Create and facilitate client workshops to achieve consensus, promote understanding, and gain buy-in • Drive and execute a strategic vision to reimagine core client experiences • Use research, Voice of Customer feedback, data, and experimentation to identify opportunities, prioritize initiatives, and build incremental roadmaps • Draft measurement plans with other disciplines to prove experience value before and after launch • Define user personas, journey maps, and experience flows based on research • Translate user insights into design concepts, sketches, wireframes, and annotated high-fidelity prototypes • Work within a design system and create information architecture • Bring prioritized opportunities to life through interactive concepts and moderate consumer-viability research and testing • Conduct Service Design workshops to identify consumer, operational, and technical pain points and opportunities • Conduct formative and evaluative testing and create actionable findings read-outs • Maintain working knowledge of accessibility principles and guidelines • Provide visual design feedback and critique • Represent UX design and customer experience inside and outside the organization • Monitor digital trends, best practices, and emerging standards • Act as an ambassador for QD’s human-centered culture

🎯 Requirements

• 6+ years of experience as a UX designer or professional at an agency • Complete familiarity and expertise in UX design, research, and testing deliverables and activities • Figma proficiency is required • Exceptional communication and facilitation skills at multiple levels • Strong ability to communicate clearly and directly to clients • Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner • Ability to create high-quality key deliverables for UX work with minimal oversight • Ability to manage several projects at once • Experience with Adobe Experience Manager or similar content management systems • Experience with healthcare organizations and B2B is a plus

🏖️ Benefits

• Full-time, remote position • Inclusive, welcoming employee experience regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability

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