Account Manager

November 15

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Quavo Fraud & Disputes

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SaaS • Banking • Compliance

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

51 - 200 employees

Founded 2015

☁️ SaaS

🏦 Banking

📋 Compliance

📋 Description

• Own high-level client interactions and relationships • Serve as a point of contact for clients throughout the customer lifecycle, fostering strong, trust-based relationships with internal and external stakeholders • Triage incoming defects, drive out configuration requirements, and field enhancement requests to ensure client needs are addressed promptly and effectively • Partner with the support developer for your clients to facilitate advanced triage, remediation, and code changes • Demonstrate in-depth knowledge of the Quavo platform, including its functionality and capabilities, to guide clients toward achieving their goals • Leverage expertise in claims, fraud, and disputes to ensure solutions align with clients’ industry-specific needs and challenges • Drive client satisfaction by effectively tracking and managing all client support, monitoring, remediation, and configuration change work, ensuring timely resolutions and communication • Lead weekly stand-up calls and other required communications, addressing client needs, providing updates on implementation projects, and ensuring satisfaction • Provide client scorecard metrics to leadership, offering insights into overall client health and identifying areas for improvement or opportunity • Resolve and/or escalate customer issues within defined service level agreements (SLAs) to ensure timely and effective resolutions • Develop each client into a referral client by fostering long-term relationships and ensuring daily success within the product • Perform additional duties as assigned and maintain compliance with all company policies and procedures

🎯 Requirements

• 5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management • History building successful customer and/or stakeholder relationships at an enterprise level • Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company • Capacity to develop deep insights about clients’ operations and provide detailed coaching • Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement • Excellent communication and presentation skills • Ability to exude excitement, stability, and maturity when representing Quavo

🏖️ Benefits

• Generous base salary • Bonus • Commission opportunities • Health insurance • Retirement plans • Paid time off • Flexible work arrangements