Customer Service Specialist – 2nd Shift

Job not on LinkedIn

🕒 July 15

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor • Opportunity for advancement and upward mobility across the entire QVC Group family of brands

🎯 Requirements

• 12 months or more of customer service experience • Provide a distraction free work from home environment • Learn and work in a virtual environment • Communicate with a variety of styles • Navigate multiple systems and screens • Follow HSN computer system requirements • Troubleshoot own technical problems (partner with IT when needed) • Available to work weekends, holidays, and additional hours • Spanish speaking bilingual opportunity available

🏖️ Benefits

• competitive compensation • paid time off • employee assistance program • parental leave • paid volunteer hours • health care benefits starting on day 1 • 401(k) • tuition reimbursement benefits • amazing company discounts