Customer Service Representative

🕒 4 days ago

🐻 Alaska, California, +2 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🗽 New York – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Provide quality service by responding to telephonic, written and electronic inquiries • Navigate multiple system applications/screens to respond accurately • Thoroughly document all inquiries and actions taken • Complete employer-verified I-9 documentation • Complete a 4–6 week paid training program • Standard work hours transition to 11:00 AM – 7:00 PM CST

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Must possess strong reasoning and analytical skills • Ability to use MS Excel/Word • Flexible; open to continued process improvement

🏖️ Benefits

• Health insurance • 401(k) savings plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Annual bonus incentive