Customer Service Representative

🕒 4 days ago

🐻 Alaska, California, +2 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🗽 New York – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Provide quality service by accurately and respectfully responding to telephonic, written and electronic inquiries • Manage a high volume call center • Address inquiries regarding benefits, eligibility, claim status, claim disposition, etc. • Navigate multiple system applications/screens, various resources and tools to respond to inquiries • Document all inquiries and actions taken using software applications

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Excellent verbal, written and interpersonal communication skills • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Must possess strong reasoning and analytical skills • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form • Flexible; open to continued process improvement • Ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word • Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement