Qurate Retail Group
10,000+ employees
Founded 1986
🛒 Retail
📱 Media
🛍️ eCommerce
Retail • Media • eCommerce
Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.
Customer Service Specialist – 2nd Shift
Job not on LinkedIn
🕒 July 19
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Qurate Retail Group
10,000+ employees
Founded 1986
🛒 Retail
📱 Media
🛍️ eCommerce
Retail • Media • eCommerce
Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.
📋 Description
• Supports QVC by answering inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle high volume of inbound customer inquiries • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor • Work a set full-time schedule with varying days off
🎯 Requirements
• 12 months or more of customer service experience • Provide a distraction free work from home environment • Learn and work in a virtual environment • Communicate with a variety of styles • Navigate multiple systems and screens • Troubleshoot own technical problems • Available to work weekends, holidays, and additional hours
🏖️ Benefits
• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Amazing company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits
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